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Whiplash portal: views from the claimant and defendant

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The current system has claimant lawyers deciding if a claim has merit. The new system is being specifically built on the basis that there will be more litigants in person. So, less claimant lawyer involvement, more claims management company input and more litigants in person deciding the merit of their own claim. All of which combines, in my view to more, not fewer, un-meritorious claims.

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The tide of public opinion is turning against insurers

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According to a recent report from research agency Consumer Intelligence, consumer trust in insurance companies is falling. Only 68 per cent of people now say they trust their insurance company. This suggests that 32 per cent of people pay for insurance that they don’t have confidence will actually deliver what is required for them in the event of a claim

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